Privacy Policy
Last updated: 01.11.2025
Company: Gricore Ltd.
Address: 565 Green Lanes, Haringey, London, England, N8 0RL, United Kingdom
Data Protection Contact: support@visalingua.com
Applies To: All users globally
Legal Framework: UK GDPR & Data Protection Act 2018
1. Introduction
This policy explains how Visalingua collects, uses, and protects user data. By using the platform, you agree to this policy.
2. Information We Collect
2.1 Account Information
- Email
- Password (encrypted)
- Subscription details
2.2 Usage Data
- User-created topics, answers, and interactions
- AI-generated content
2.3 Recordings and Transcriptions
- Raw audio recordings
- Transcribed text
- AI-generated evaluations
2.4 Technical Data
- Device information
- Browser type
- IP address
- Cookies and analytics (see section 7)
3. How We Use Your Data
We process your data to:
- Provide and operate the platform
- Generate personalised topics
- Conduct mock exams and evaluations
- Store recordings and transcripts
- Improve platform performance
- Provide support
- Comply with legal requirements
4. Legal Basis (UK GDPR)
We process data under:
- Contract
- Legitimate Interests (improvement using anonymised data)
- Consent (analytics and marketing cookies)
- Legal obligation
5. Sharing Your Data
We share data only with:
- Paddle (payments)
- OpenAI API (AI processing)
- Microsoft Azure UK (storage)
- Google Analytics (with consent)
We do not sell user data.
6. Retention
- Account data: retained until deletion
- After deletion: stored for 30 days
- Analytics: stored for 36 months
- Logs: retained as needed for security
7. Cookies
7.1 Essential Cookies
Required for basic functionality.
7.2 Analytics Cookies
Used to analyse usage, stored only with consent.
7.3 Advertising Cookies
Used only by Visalingua for performance measurement. No third-party advertisers.
8. International Transfers
Where needed, data is transferred under appropriate safeguards such as Standard Contractual Clauses.
9. User Rights
Users may:
- Access their data
- Correct their data
- Request deletion
- Restrict or object to processing
- Export their data
- Withdraw consent for cookies
Contact: support@visalingua.com
10. Children
Users aged 13–17 may use the service with parental consent. Under 13s are not permitted.
11. Security
Data is stored in Microsoft Azure UK with encryption in transit.
12. Changes to This Policy
Updates will be posted on the site. Continued use means acceptance of changes.